FAQs

Frequently Asked Questions (FAQs)

Q. I received a defective/damaged item, can I get a refund?

A. In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Q. I received a wrong item, how can I return it?

A. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund within 5 working day's.

Q. When are ‘Returns’ not possible?

A. There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 3 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items

Q. Who pays for the shipping charges when I return an item?

A. You can return an item for free within 3 days from delivery date if the item you received is damage, Defect or Not working.